Privacy Policy

Effective Date: March 16, 2026 | Last Updated: March 16, 2026

Landscape Materials Supply Co. ("Company," "we," "us," "our," or "LMS") is committed to protecting the privacy and personal data of our customers, partners, website visitors, and users of our digital platforms. This Privacy Policy explains how we collect, use, disclose, and safeguard information in accordance with the Saudi Arabia Personal Data Protection Law (PDPL) and other applicable regulations. Please read this policy carefully to understand our practices. If you do not agree with our policies and practices, please do not use our website or services.

1. Information We Collect

We may collect and process the following categories of personal information:

Information Provided Directly by You:

• Contact Information: Full name, email address, phone number, and mailing address provided through contact forms or inquiries
• Product & Project Inquiries: Details about your landscape material requirements, project specifications, timelines, and budgets
• Vendor & Partnership Registration: Business registration details, tax identification numbers, bank information, and company background for vendor applicants
• Career Applications: Resume, cover letter, educational background, work experience, and professional references submitted through our careers portal
• Communication Data: Messages, feedback, comments, or inquiries you send to us

Information Collected Automatically:

• Technical Information: IP address, device type, browser type and version, operating system
• Navigation Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies & Tracking Technologies: Usage patterns and preferences through cookies and similar technologies
• Location Data: General geographic location based on IP address (not precise GPS location)

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to your product inquiries and project requirements
• Processing and evaluating vendor registration and partnership applications
• Reviewing career applications and contacting qualified candidates
• Providing customer support and handling complaints or disputes
• Sending you product updates, promotions, and newsletters (with your consent)
• Improving our website functionality, user experience, and services
• Analyzing website traffic patterns, user behavior, and engagement metrics
• Ensuring website security and preventing fraud or unauthorized access
• Complying with legal obligations and regulatory requirements
• Conducting market research and developing new products or services

3. Sharing Data with Related Parties

We may share your personal information with our subsidiary companies and affiliated entities for legitimate business purposes, including:

• Fulfilling product orders and project requirements
• Processing vendor partnerships and collaborations
• Providing integrated services across our organization
• Conducting joint marketing or business development initiatives

All related parties are required to handle your data in accordance with this Privacy Policy and applicable data protection laws. You have the right to opt-out of data sharing with related parties by contacting us at info@lmssaudi.com.

4. External Service Providers

We may engage third-party service providers to assist us in operating our website and providing services, including:

• Web hosting and server providers
• Payment processors and financial service providers
• Email service providers and communication platforms
• Analytics and data analysis providers
• Website security and cybersecurity providers
• Customer relationship management (CRM) platforms

These service providers are contractually bound to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your data.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage analytics.

Types of Cookies:

• Essential Cookies: Necessary for website functionality, session management, and security
• Analytics Cookies: Used to understand how you interact with our website, including page views and user behavior
• Preference Cookies: Store your preferences and settings for a personalized experience

You can control cookie settings through your web browser's privacy settings. Disabling certain cookies may impact website functionality. For detailed information about cookies, please refer to our Cookie Policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Once your information is no longer needed, we securely delete or anonymize it. Retention periods vary depending on the type of information and the purpose of processing:

• Contact form submissions: Retained for 2 years
• Vendor registration data: Retained for the duration of the partnership plus 3 years
• Career applications: Retained for 1 year
• Website analytics: Retained for 12 months

7. Data Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption: SSL/TLS encryption for data transmitted over our website
• Web Application Firewall (WAF): Protection against common web-based attacks
• Access Control: Restricted access to personal information on a need-to-know basis
• Regular Security Audits: Periodic reviews and updates of our security infrastructure
• Employee Training: Staff training on data protection and privacy best practices

However, no security system is completely impenetrable. While we strive to protect your data, we cannot guarantee absolute security.

8. Compliance with Saudi Data Protection Law

Our privacy practices comply with the Saudi Arabia Personal Data Protection Law (PDPL) and related regulations. Under these laws, you have the following rights:

• Right to Access: You may request access to your personal data held by us
• Right to Correction: You may request correction of inaccurate or incomplete information
• Right to Deletion: You may request deletion of your data under certain circumstances
• Right to Withdraw Consent: You may withdraw consent for processing of your data at any time
• Right to Object: You may object to certain types of data processing, including direct marketing
• Right to Data Portability: You may request your data in a structured, commonly used format

To exercise any of these rights, please contact us at info@lmssaudi.com or write to our registered office address.

9. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly. Parents or guardians who believe their child has provided information to us should contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. The date of the last update will be reflected in the "Last Updated" date at the top of this policy. Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have privacy-related concerns, please contact us:

• Company Name: Landscape Materials Supply Co.
• Email: info@lmssaudi.com
• Email (Projects): projects@lmssaudi.com
• Phone: +966 XX XXX XXXX
• Commercial Registration (CR): XXXXXXXXXX